Yext experienced a minor incident on September 30, 2025 affecting Listings Publishing, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Listings Publishing
Update timeline
- identified Sep 30, 2025, 07:21 PM UTC
Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system. We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.
- identified Sep 30, 2025, 08:30 PM UTC
We are continuing to work on syncing all the affected listings.
- monitoring Sep 30, 2025, 09:54 PM UTC
We have cleaned up the affected listings and ensured that anything incorrectly stuck in a Processing state is now synced to the publisher network. We will keep an eye on the system for any regressions.
- resolved Oct 01, 2025, 01:37 AM UTC
This incident has been resolved.