Xsolla experienced a critical incident on October 16, 2025 affecting Pay Station, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2025, 01:17 PM UTC
We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2025, 01:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 16, 2025, 01:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2025, 01:54 PM UTC
On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered. We sincerely apologize for any inconvenience this may have caused.