Xplor Spot experienced a major incident on July 7, 2026 affecting SPOT Application Servers and Web Service and 1 more component, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
SPOT Application ServersWeb ServiceSPOT Database ServersAutomated Conveyor ServiceKiosk ServiceConnectCustomerConnect - Web ServiceCustomerConnect - Mobile ServiceDashboard ServiceProductionTrac Service
Update timeline
- investigating Jul 07, 2026, 04:37 PM UTC
We are currently investigating with our upstream provider service degradation related to our hosted environment servers.
- monitoring Jul 07, 2026, 05:42 PM UTC
At this time, the team continues to work closely with Microsoft to pause the ongoing maintenance activities. While we are beginning to see signs of improvement, the situation remains under active monitoring and assessment.
- resolved Jul 08, 2026, 03:48 PM UTC
The incident has been resolved, and the maintenance activity that Microsoft was performing has been rescheduled.