Xink incident

EU - outlook add-in connection error, slow signature load

Minor Resolved View vendor source →

Xink experienced a minor incident on May 26, 2026 affecting Outlook Add-in, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 09:02 AM UTC
Resolved
May 26, 2026, 09:21 AM UTC
Duration
18m
Detected by Pingoru
May 26, 2026, 09:02 AM UTC

Affected components

Outlook Add-in

Update timeline

  1. identified May 26, 2026, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 26, 2026, 09:21 AM UTC

    Preliminary Root cause: Unusually high spike in requests. Mitigation: We increased capacity to handle peak client load in the EU DC. Services are operating normally.