Xink had 13 outages in the last 2 years totaling 69h 35m of downtime — averaging 0.5 incidents per month.
There were 13 Xink outages since June 11, 2025 totaling 69h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
Preliminary Root cause: Unusually high spike in requests. Mitigation: We increased capacity to handle peak client load in the EU DC. Services are operating normally.
The issue has been identified and a fix is being implemented.
Root cause: A background maintenance job began at 9:15 and pushed the database into heavy load. The spike was driven by an unusually high volume of clicks from misconfigured settings.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved. Root cause: EU database capacity lagged behind growing client traffic. Mitigation: we scaled and updated to higher tier the EU managed database to handle the increased load. This will prevent latency issue in the future.
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired. A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error: "The provided client secret keys for app are expired." We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
This incident has been resolved.
We are currently investigating an issue affecting the performance of click data retrieval for some customers. In certain cases, large volumes of historical data may lead to slower response times or timeouts when accessing click analytics. The root cause relates to how detailed click data has been stored over many years. As data volumes have grown significantly, this now impacts query performance. Our team is actively working on a solution that will improve performance while maintaining the level of insight our customers expect. This may include optimizing how older data is stored and accessed. We will share further updates as we progress.
We are continuing to investigate this issue.
This incident has been resolved.
Affected clients are seeing permanent delivery failures when sending emails, with the error: "messages undeliverable to one or more recipients." Our team is actively investigating and implementing fixes. We will share more details soon.
This incident has been resolved.
Clients may encounter connection issue with the add-in, showing "Error contacting Xink: HTTP error: 500" We are currently investigating this issue.
This incident has been resolved.
Clients may encounter connection issue with the add-in, showing error 503. We are currently investigating this issue.
Applied updates for the add-in caused initial connection issue with Classic Outlook. Restarting the Outlook application will fix and restore the connection. Please advise users to restart their Outlook application to clear the error.
Incident has been resolved
## Description The Outlook 365 Add-in for Classic Outlook encountered connection issue \(Error 503\) where email signatures failed to load. ## Root Cause The issue was caused by an important update for the Add-in which requires Classic Outlook to restart in order to complete. ## Impact * **User Experience**: Add-in is not connecting and signatures are not inserted when composing emails. * **Business Impact**: No critical data loss or security issues. ## Resolution Users must restart Outlook app to clear the error and complete the Add-in update.
We are actively investigating reports of slow image loading when composing a new email. This is only specific to the Xink add-in in Outlook on the web. Initial analysis confirms the issue does not occur in Outlook Classic or the New Outlook preview. Affected users may experience delayed rendering of signature images, intermittent image load errors, or instances where images fail to load entirely. Evidence points to a performance degradation in the Microsoft API used by the add-in to retrieve signature assets in Outlook on the web.
Microsoft has published official details regarding this incident on the Microsoft 365 Service Health Dashboard (SHD) under ID EX1183800. Our investigation confirms that the issue originates from Microsoft’s services and is not related to the Xink platform. We’ll continue to monitor the situation, but no action is required from Xink customers at this time. For more information, please refer to Microsoft’s SHD. https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1183800
This incident has been resolved.