Xink incident

EU server-side "too many connections" error - Azure connectivity problem

Notice Resolved View vendor source →

Xink experienced a notice incident on December 14, 2021 affecting Server-side (Re-routing), lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 12:18 AM UTC
Resolved
Dec 14, 2021, 12:18 AM UTC
Duration
—
Detected by Pingoru
Dec 14, 2021, 12:18 AM UTC

Affected components

Server-side (Re-routing)

Update timeline

  1. resolved Dec 15, 2021, 07:50 AM UTC

    We identified a connectivity problem in Microsoft Azure, we didn't receive any connections starting at 11:53 UTC. Resolved at about 12:18 pm UTC Servers were not receiving network connections and then connectivity got back, this increased a load peak that caused "too many connections" error. Some customers could see this error. It wasn't caused by our servers; all our servers were up and running all the time. We added conditions to bypass message statistics updates in case of connectivity issues. This will help to make peak load recovery faster next time.