Xink experienced a notice incident on September 15, 2022 affecting Server-side (Re-routing), lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 15, 2022, 07:53 AM UTC
We are experiencing some problems with the Server-side (rerouting) service. As a result, some of our clients with server-side enabled may experience delays in email delivery or NDR. We are currently working on resolving the issue as our TOP PRIORITY. In the meantime, we suggest temporarily disabling the transport > https://support.xink.io/support/solutions/articles/1000311916-it-pro-how-to-disable-server-side-transport-rule We will get back with an update when you can re-activate the transport rule. We apologize for this incident and working to resolve it urgently.
- resolved Sep 15, 2022, 07:57 AM UTC
One of US rerouting workers was severely overloaded. There might be message delays. The situation is sorted out now, no need to disable catcher rules. We are investigation the reason.