Xink experienced a notice incident on October 10, 2022 affecting Server-side (Re-routing), lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2022, 09:50 AM UTC
We are experiencing some problems with the Server-side (rerouting) service. As a result, some of our clients with server-side enabled may experience delays in email delivery or NDR. We are currently working on resolving the issue as our TOP PRIORITY. In the meantime, we suggest temporarily disabling the transport rule >https://support.xink.io/support/solutions/articles/1000311916-it-pro-how-to-disable-server-side-transport-rule We will get back with an update when you can re-activate the transport rule. We apologize for this incident and working to resolve it urgently.
- resolved Oct 10, 2022, 01:20 PM UTC
This incident has been resolved.
- postmortem Oct 11, 2022, 06:12 AM UTC
# RCA \(Root Cause Analysis\) One of the client’s external image server triggers unknown bug in linking image in their email signature on our Server side server component, that slows down processing dramatically and delayed email delivery. We rolled out a quick update to our server side service code for resiliency in the future. This update will skip client hosted image processing in an account if the loading time slows down the performance of the Xink Server Side server.