Xink incident
Microsoft 365 add-in service is currently experiencing an issue.
Xink experienced a major incident on July 22, 2024 affecting Outlook Add-in, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 22, 2024, 06:59 PM UTC
Microsoft 365 add-in service is currently experiencing an issue. Some add-ins may not work consistently, and in some instances, they may completely disappear from outlook. This problem is not isolated to Xink; even native Microsoft add-ins are experiencing similar issues. Microsoft didn't report the problem, but here is unofficial mention of the issue: https://techcommunity.microsoft.com/t5/outlook/outlook-web-apps-not-showing-up/m-p/4197943 We already working with Microsoft to resolve this issue.
- monitoring Jul 22, 2024, 10:40 PM UTC
Microsoft confirmed that the service has been restored. This incident is now resolved.
- resolved Jul 22, 2024, 10:44 PM UTC
This incident has been resolved.
- postmortem Jul 22, 2024, 10:47 PM UTC
**Summary:** Users may have been unable to use already acquired add-ins within the Outlook desktop app, Outlook on the web and Outlook mobile app. Microsoft Issue ID: EX829938 **Incident Details:** A recent code change by Microsoft contains a bug, resulting in calls to the service to parse the wrong value and this impact. **Mitigation Steps:** Issue was reported to Microsoft whom applied a code fix to address the underlying problem.