Xink incident

EU rerouting service - SpamHouse block resulting message delays or NDR.

Minor Resolved View vendor source →

Xink experienced a minor incident on October 4, 2024 affecting Server-side (Re-routing), lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 11:33 AM UTC
Resolved
Oct 04, 2024, 12:29 PM UTC
Duration
55m
Detected by Pingoru
Oct 04, 2024, 11:33 AM UTC

Affected components

Server-side (Re-routing)

Update timeline

  1. monitoring Oct 04, 2024, 11:33 AM UTC

    Due to SpamHouse (Microsoft's default spam service provider) blocking our EU IP, between October 04, 2024, 09:03:35 and 10:02:38, some of our clients with rerouting enabled received NDRs or were unable to send emails. One of our rerouting servers became overwhelmed with requests, resulting in delays for affected clients. We advise to temporarily removing the Xink rerouting rule until the issue is resolved.

  2. resolved Oct 04, 2024, 12:29 PM UTC

    This incident has been resolved.