Xero incident

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Major Resolved View vendor source →

Xero experienced a major incident on August 30, 2026 affecting Xero Tax (AU), lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 08:21 PM UTC
Resolved
Aug 30, 2026, 10:39 PM UTC
Duration
2h 18m
Detected by Pingoru
Aug 30, 2026, 08:21 PM UTC

Affected components

Xero Tax (AU)

Update timeline

  1. identified Aug 30, 2026, 08:21 PM UTC

    We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

  2. monitoring Aug 30, 2026, 10:17 PM UTC

    The ATO has implemented a fix and we are currently monitoring the results.

  3. resolved Aug 30, 2026, 10:39 PM UTC

    ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.