Xero incident

Australia: Payroll- some customers are experiencing issues with loading pages in Payroll

Minor Resolved View vendor source →

Xero experienced a minor incident on June 10, 2026 affecting AU Payroll and NZ Payroll, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 11:04 PM UTC
Resolved
Jun 10, 2026, 11:58 PM UTC
Duration
53m
Detected by Pingoru
Jun 10, 2026, 11:04 PM UTC

Affected components

AU PayrollNZ Payroll

Update timeline

  1. investigating Jun 10, 2026, 11:04 PM UTC

    We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.

  2. monitoring Jun 10, 2026, 11:22 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Jun 10, 2026, 11:58 PM UTC

    Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every incident and put measures in place to prevent issues from happening again.