Xero experienced a major incident on September 13, 2026 affecting Tax Reporting - BAS, TPAR and AU Payroll, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Tax Reporting - BAS, TPARAU Payroll
Update timeline
- identified Sep 13, 2026, 11:46 PM UTC
ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.
- identified Sep 14, 2026, 12:25 AM UTC
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
- monitoring Sep 14, 2026, 02:09 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
- resolved Sep 14, 2026, 03:51 AM UTC
The ATO has resolved their issue impacting customers trying to file tax returns from Xero.