Xendit incident

Payouts Disruption in Indonesia

Resolved after 3 hours 41 minutes, affecting Disbursement - Other Indonesia banks and E-Wallets and Remittance Payouts, on November 9, 2026.

resolved Nov 09, 2026, 04:41 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 10000

Started
Nov 09, 2026, 01:00 PM UTC
Resolved
Nov 09, 2026, 04:41 PM UTC
Duration
3h 41m
Detected by Pingoru
Nov 09, 2026, 01:00 PM UTC

Affected components

Disbursement - Other Indonesia banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Nov 09, 2026, 01:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 250000001

  2. identified Nov 09, 2026, 04:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. CIMB: All amount

  3. identified Nov 09, 2026, 04:10 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: All amount

  4. identified Nov 09, 2026, 04:20 PM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. CIMB: All amount

  5. identified Nov 09, 2026, 04:30 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: All amount

  6. resolved Nov 09, 2026, 04:41 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 10000

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