Xendit incident

Payouts Disruption in Indonesia

Resolved after 3 hours 39 minutes, affecting Disbursement - Other Indonesia banks and E-Wallets and Remittance Payouts, on November 2, 2026.

identified Nov 02, 2026, 04:00 PM UTC

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 10000

Started
Nov 02, 2026, 01:30 PM UTC
Resolved
Nov 02, 2026, 05:10 PM UTC
Duration
3h 39m
Detected by Pingoru
Nov 02, 2026, 01:30 PM UTC

Affected components

Disbursement - Other Indonesia banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Nov 02, 2026, 01:30 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 250000001

  2. identified Nov 02, 2026, 04:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. CIMB: above 10000

  3. resolved Nov 02, 2026, 05:10 PM UTC

    This incident has been resolved.

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