Xendit incident

Payouts Disruption in Indonesia

Resolved after 29 minutes, affecting Disbursement - BNI and Disbursement - Other Indonesia banks and E-Wallets and 1 more, on October 26, 2026.

identified Oct 26, 2026, 12:20 PM UTC

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: 1-4999

Started
Oct 26, 2026, 12:00 PM UTC
Resolved
Oct 26, 2026, 12:30 PM UTC
Duration
29m
Detected by Pingoru
Oct 26, 2026, 12:00 PM UTC

Affected components

Disbursement - BNIDisbursement - Other Indonesia banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Oct 26, 2026, 12:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: above 250000001 CIMB: 5000-9999

  2. identified Oct 26, 2026, 12:10 PM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: 5000-9999

  3. identified Oct 26, 2026, 12:20 PM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: 1-4999

  4. resolved Oct 26, 2026, 12:30 PM UTC

    This incident has been resolved.

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