Ongoing since 11:37 AM UTC, affecting Credit/Debit Cards.
We are investigating an issue affecting American Express (AMEX) card transactions that began at 18:20 GMT+7. Impact AMEX transactions for affected merchants are failing. Cardholders attempting to pay with AMEX will see their payments declined while the issue persists. Who is affected? This issue affects merchants that meet both criteria: - Operate under the aggregator model. - Have Indonesia as their country of operation. Other card networks, including Visa and Mastercard, are unaffected. Merchants outside Indonesia and non-aggregator merchants are also unaffected. What can you do? Please advise affected customers to use a Visa or Mastercard card, or another available payment method. We will provide an update as more information becomes available.
Affected components
Update timeline
- investigating Oct 26, 2026, 11:37 AM UTC
We are investigating an issue affecting American Express (AMEX) card transactions that began at 18:20 GMT+7. Impact AMEX transactions for affected merchants are failing. Cardholders attempting to pay with AMEX will see their payments declined while the issue persists. Who is affected? This issue affects merchants that meet both criteria: - Operate under the aggregator model. - Have Indonesia as their country of operation. Other card networks, including Visa and Mastercard, are unaffected. Merchants outside Indonesia and non-aggregator merchants are also unaffected. What can you do? Please advise affected customers to use a Visa or Mastercard card, or another available payment method. We will provide an update as more information becomes available.
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