Resolved after 3 hours 39 minutes, affecting Disbursement - BCA and Disbursement - BNI and 1 more, on September 18, 2026.
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-4999 Other banks and Ewallets: 1-4999
Affected components
Update timeline
- identified Sep 18, 2026, 05:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-250000000 Other banks and Ewallets: 1-250000000
- identified Sep 18, 2026, 05:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-250000000 MANDIRI: 1-250000000 Other banks and Ewallets: 1-250000000
- identified Sep 18, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-9999, 100000001-250000000 MANDIRI: 1-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 18, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-9999, 100000001-250000000 MANDIRI: 1-9999, 50000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 18, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-4999 Other banks and Ewallets: 1-4999
- resolved Sep 18, 2026, 09:10 PM UTC
This incident has been resolved.
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