Wowza Outage History

Type: Incident Duration: 15 hours and 21 minutes Affected Components: Streamlock Mar 24, 14:35:01 GMT+0 - Monitoring - The delay affecting new, renewal, and replacement Streamlock SSL certificate issuance has been resolved. Existing certificates and active streams were not impacted. Mar 23, 23:38:52 GMT+0 - Investigating - We are seeing delays in processing new, renewal, and replacement Streamlock certificates. Existing certificates and active streams are not affected. We are working with our provider and will share updates shortly. Mar 24, 15:00:16 GMT+0 - Resolved - This issue has been fully resolved, and certificate issuance is operating normally. Thank you for your patience.

Type: Incident Duration: 4 days, 6 hours and 52 minutes Affected Components: Flowplayer OVP & API Feb 17, 13:26:26 GMT+0 - Identified - Due to work on the backend, the realtime analytics view in Flowplayer OVP is currently unavailable. We continue to work on the system and will restore the realtime analytics soon. Mar 24, 20:18:36 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 20 minutes Affected Components: Wowza Stream Source Jan 20, 19:18:39 GMT+0 - Investigating - We are currently investigating as to why we are seeing this behavior during this time. Jan 20, 19:36:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 20, 20:38:29 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 31 minutes Affected Components: Support Forms, , Chat, Wowza Support → Dec 5, 09:14:14 GMT+0 - Investigating - Support ticketing system along with Live Chat is currently offline due to an outage. We apologize for any inconvenience this may be causing; we will provide updates here as they become available. Dec 5, 09:26:13 GMT+0 - Monitoring - The Support ticketing system, along with the Live Chat, is currently available. We are currently monitoring the incident for stability. Dec 5, 11:45:20 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 57 minutes Affected Components: Transcoder: Americas, Rest API Oct 20, 13:00:31 GMT+0 - Investigating - We're currently investigating reports of transcoder startup failures affecting the US East region. Other regions continue to operate normally. Our engineering team is actively working on a resolution Oct 20, 14:48:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 14:51:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 20, 14:57:55 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 30 minutes Affected Components: Transcoder: Middle East, Transcoder: Europe, Transcoder: Americas, Transcoder: Asia Pacific Oct 7, 08:31:23 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: Unable to start New and existing Transcoders in Wowza Video! _Workaround_: None, We apologize for any inconvenience this may be causing; we will provide updates here as they become available. Oct 7, 09:40:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 7, 09:45:19 GMT+0 - Monitoring - We’ve implemented a fix and are currently monitoring its impact. We believe this issue is resolved and will monitor for another 10 minutes to ensure transcoder startup success. Oct 7, 10:01:16 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 16 hours and 53 minutes Affected Components: Asset Management, VOD, Flowplayer OVP & API Sep 30, 18:46:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 08:40:56 GMT+0 - Resolved - This incident has been resolved. Sep 30, 15:47:30 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: Wowza Video and Flowplayer OVP using clipping does not allow users to additional clips to the clip reel. _Workaround_: There is currently no know work around at this time. We apologize for any inconvenience this may be causing; we will provide updates here as they become available.

Type: Incident Duration: 29 minutes Affected Components: , Website Health, wowza.com → Sep 18, 10:04:02 GMT+0 - Investigating - There is an issue affecting the [wowza.com](http://wowza.com) homepage, which may not load as expected. All other subpages (including documentation) and streaming services remain fully operational. Our team is investigating and will provide updates as they become available. Sep 18, 10:32:33 GMT+0 - Resolved - The issue affecting the [wowza.com](http://wowza.com) homepage has been resolved. The site is now loading normally. Subpages and streaming services were unaffected throughout.

Type: Incident Duration: 1 hour and 35 minutes Affected Components: Wowza Stream Source Jun 27, 15:28:21 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: This will prevent starting Live stream by publishing from the encoder. We apologize for any inconvenience this may be causing; we will provide updates here as they become available. Jun 27, 16:09:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 27, 17:03:44 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 27 minutes Apr 14, 16:53:23 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: _This morning we received several reports about Wowza Streaming Engine containers no longer showing up on Google Marketplace. We’re actively working to correct this at the highest priority. Initial testing shows this is only impacting new container implementations from the marketplace, existing containers in GCP running Wowza Streaming Engine are working as expected._ _Workaround_: NA We apologize for any inconvenience this may be causing; we will provide updates here as they become available. Apr 14, 17:20:48 GMT+0 - Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video).

Type: Incident Duration: 1 hour and 37 minutes Affected Components: Transcoder: Asia Pacific, Transcoder: Europe, Transcoder: Middle East, , Transcoder: Americas, Application → Mar 7, 15:50:54 GMT+0 - Investigating - We are currently investigating errors affecting the creation of new Live Streams and Transcoders for Wowza Video users. Existing running streams and transcoders are unaffected. Login to the interface is also experiencing inconsistent loading issues. Mar 7, 16:57:49 GMT+0 - Monitoring - Thank you for your patience. We implemented a fix and are currently monitoring the result. Mar 7, 17:27:27 GMT+0 - Resolved - **We’re happy to report a fix was deployed and was successful.** This incident has been closed. Our apologies for any inconvenience this may have caused. If you experience any issues going forward, please [contact Wowza Support](https://www.wowza.com/portal/help/video).

Type: Incident Duration: 1 hour and 40 minutes Affected Components: Asset Management Nov 27, 15:48:36 GMT+0 - Investigating - We are currently investigating this incident. Nov 27, 16:14:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 27, 17:28:33 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 58 minutes Affected Components: Real Time Streaming Oct 15, 15:53:06 GMT+0 - Resolved - This incident has been resolved. Oct 15, 13:54:40 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: The endpoint `rtmp-realtime2.wowza.com `is currently not available. _Workaround_: Users can utilize the endpoint `rtmp-realtime1.wowza.com` as an alternative. We apologize for any inconvenience this may be causing; we will provide updates here as they become available.