Wowza Video | CDN HLS Streams Failing to Connect To Live Stream Targets

Update timeline

1. resolved Jun 12, 2025, 07:32 PM UTC

   Type: Incident Duration: 2 hours and 7 minutes Affected Components: Transcoder: Asia Pacific, , VOD, Data: Historical, Facebook Live (Stream Target), Real Time Streaming, Hosted / Embedded Player, Transcoder: Middle East, Transcoder: Americas, Transcoder: Europe, Wowza Stream Source, Data: Near Real-Time, Recording, Rest API, , Wowza Video → Application → Jun 12, 20:24:45 GMT+0 - Identified - Thank you for your patience! We identified the issue and are seeing HLS playback starting to return. We are continuing to monitor and more updates to follow. Jun 12, 19:32:21 GMT+0 - Investigating - We are currently investigating an issue where HLS streams will show connected, but no connection is established and the stream does not display a preview. Jun 12, 19:45:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 12, 19:45:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 12, 19:46:20 GMT+0 - Identified - We are continuing to work on a fix for this incident where CDN playback is getting 500 errors. More updates to follow. Jun 12, 19:47:23 GMT+0 - Identified - We are continuing to work on a fix for this incident where CDN playback is getting 500 errors. More updates to follow. Jun 12, 20:45:10 GMT+0 - Monitoring - Thank you for your patience. We implemented a fix and are currently monitoring the result. Jun 12, 21:39:25 GMT+0 - Resolved - This incident has been resolved.