Increased HLS CDN Delivery Latency – United States

Update timeline

1. resolved Feb 15, 2026, 03:27 AM UTC

   Type: Incident Duration: 22 hours and 55 minutes Affected Components: Wowza CDN Feb 15, 03:27:06 GMT+0 - Investigating - We are investigating reports of slower video segment downloads for some users in the United States. This may cause the video quality to temporarily switch to a lower renditions during playback. Our team is actively working to resolve the issue. Feb 15, 05:51:32 GMT+0 - Investigating - We are continuing to investigate increased HLS segment download times impacting some users in the United States. Further updates will be provided as soon as more information is available. Feb 15, 10:10:30 GMT+0 - Investigating - We are continuing to investigate increased HLS segment download times affecting some live streams in the United States region. Users may experience temporary quality reductions during playback while this is being addressed. Further updates will be provided as more information becomes available. Feb 15, 15:38:45 GMT+0 - Identified - We have identified the cause of the intermittent video playback quality reductions affecting some live streams in the United States. Our engineering teams are actively working on mitigation and are monitoring the situation closely. We will continue to provide updates as progress is made. Feb 15, 17:49:10 GMT+0 - Monitoring - A fix has been implemented to address the intermittent video playback quality reductions affecting some live streams in the United States. We are no longer observing the issue and are actively monitoring to ensure continued stability. We will provide a final update once monitoring is complete. Feb 16, 02:22:16 GMT+0 - Resolved - The issue affecting intermittent video playback quality for some live streams in the United States has been resolved. Thank you for your patience.