Incident with Wowza Video Transcoder/Live Streams failing to start.

Update timeline

1. resolved Jun 27, 2025, 02:06 PM UTC

   Type: Incident Duration: 39 minutes Affected Components: Transcoder: Middle East, Transcoder: Americas, Transcoder: Europe, Transcoder: Asia Pacific Jun 27, 14:36:04 GMT+0 - Monitoring - WWe’ve implemented a fix and are currently monitoring its impact. Since 14:29 UTC, we’ve stopped seeing startup errors. We believe this issue is resolved and will monitor for another 10 minutes to ensure transcoder startup success. Jun 27, 14:17:15 GMT+0 - Identified - We have identified the issue and have deployed a fix. We will begin monitoring and will provide an update very soon. Jun 27, 14:06:26 GMT+0 - Investigating - **We are actively investigating this issue.** _Known Impact_: This is preventing users from starting new live streams. We apologize for any inconvenience this may be causing; we will provide updates here as they become available. Jun 27, 14:11:55 GMT+0 - Investigating - We continue to investigate this issue with transcoders not starting. Note: all existing transcoders are unaffected at this time. Updates to follow. Jun 27, 14:24:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. We see some regions starting up successfully. Not all are operational at this time. We are continuing to resolve this issue as quickly as possible. Thank you for your patience. Jun 27, 14:45:41 GMT+0 - Resolved - This incident has been resolved. All transcoders are starting successfully in all regions.