Wowza Video – Intermittent Issue Starting Some Existing Transcoders

Update timeline

1. investigating Jun 04, 2025, 07:27 AM UTC

   We are currently investigating an intermittent issue where some existing transcoders may fail to start, displaying the error: **"Unable to start the transcoder at this time. Please try again."** This issue does not affect all transcoders, and newly created transcoders or other existing transcoders may continue to work as expected. If you encounter this issue, please try using a different transcoder or creating a new one..

2. identified Jun 04, 2025, 09:51 AM UTC

   We have identified the issue affecting the ability to start certain transcoders. The issue is limited to specific transcoder instances and does not impact all transcoders/customers. We are working on implementing a fix. In the meantime, as a workaround, affected users may be able to start a new transcoder instead of reusing the impacted one. We will provide an update as soon as the fix is in place..

3. monitoring Jun 04, 2025, 02:51 PM UTC

   We have implemented a fix and are currently monitoring the result..

4. resolved Jun 05, 2025, 06:50 AM UTC

   This incident has been resolved..