Worldline experienced a notice incident on September 11, 2025 affecting Direct Server to server API and Direct Client API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout
Update timeline
- resolved Sep 11, 2025, 03:37 AM UTC
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 04:17 CEST and 04:37 CEST 11-09-2025. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.