Workiva experienced a critical incident on October 20, 2025 affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations) and 1 more component, lasting 13h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:52 AM UTC
Starting at 1:55 AM (US Central Time) Workiva's US Production environment experienced issues as a result of an issue with a service provider. Internal testing and monitoring have begun to indicate recovery now but we continue to monitor.
- monitoring Oct 20, 2025, 09:57 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 11:27 AM UTC
We continue to monitor the Workiva platform. The core platform is operating normally at this time. We have identified that Email notifications for MFA login codes are not being sent since the incident and we are working to resolve this.
- monitoring Oct 20, 2025, 11:59 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 01:33 PM UTC
We continue to observe that most functions of the platform are working normally. The issue with Email notifications for MFA login codes not being sent, is now resolved. We are now observing impact to Carbon on the US Production environment, some functions including the loading of dashboards are not functioning. Further updates will be provided once they become available.
- investigating Oct 20, 2025, 03:20 PM UTC
We continue to investigate the root cause for the network connectivity issues and work towards resolving these issues. We will provide updates as more information becomes available.
- investigating Oct 20, 2025, 03:39 PM UTC
Our cloud service provider is reporting ongoing network reliability issues and are working towards resolution. Customers may experience issues or errors when accessing the US Production environment. We will provide updates as more information becomes available.
- investigating Oct 20, 2025, 05:51 PM UTC
AWS has reported that service restoration in the affected region is still ongoing. Customers may observe partial recovery. We continue to work with AWS to restore full service to the US production region.
- monitoring Oct 20, 2025, 09:08 PM UTC
While AWS continues to report stable recovery in the affected region, Workiva engineers are continuing to validate platform health. We are currently observing stable recovery in line with expectations and will update this incident if conditions change. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Oct 20, 2025, 11:02 PM UTC
AWS have confirmed incident resolution for this issue, and Workiva engineers have validated that the platform is operating normally. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.