Workiva experienced a minor incident on January 12, 2026 affecting Access and Administration (Login, Home, Workspaces), lasting 6d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 10:08 PM UTC
As of 12:28 PM CST, we are experiencing delays in the US Production region with user activity logs. Engineering is currently investigating. We will provide an update as soon as possible.
- identified Jan 12, 2026, 11:18 PM UTC
We have currently identified reports that some users are experiencing a delay in the US Production region with user activity logs. A release is scheduled for later this evening. We will provide an update tomorrow morning.
- identified Jan 13, 2026, 04:38 PM UTC
Our team continues to work towards a resolution. We will provide another update once more information becomes available.
- monitoring Jan 14, 2026, 08:24 PM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- monitoring Jan 19, 2026, 03:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 19, 2026, 03:05 PM UTC
Between January 12, 2026 to January 18, 2026, we experienced some users experiencing a delay in the US Production region with user activity logs. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.