Workiva incident
Issues reported with user experience with AI functionality
Workiva experienced a minor incident on January 27, 2026 affecting Third Party Provider: Google®, Amazon®, ISP, Other, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 01:06 PM UTC
We are currently investigating reports that users are experiencing issues with AI functionality when utilizing Azure for their AI model provider. We will provide an update as soon as possible. *This issue is impacting users on eu.wdesk.com.
- identified Jan 27, 2026, 01:52 PM UTC
We have confirmed the Workiva platform is being affected by issues with Microsoft. We are communicating with them and are working to return to normal operations as quickly as possible. For additional status, please reference https://azure.status.microsoft/en-us/status
- monitoring Jan 27, 2026, 03:51 PM UTC
We continue to monitor for recovery with Microsoft Azure's systems. For additional status, please reference https://azure.status.microsoft/en-us/status
- resolved Jan 28, 2026, 01:45 PM UTC
Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.