Workiva experienced a critical incident on May 26, 2026 affecting Data Management Suite (Wdata, Chains, Data Prep), lasting 23h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 09:19 AM UTC
We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible. This issue is impacting users on app.wdesk.com
- investigating May 26, 2026, 10:07 AM UTC
Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
- investigating May 26, 2026, 12:01 PM UTC
Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
- monitoring May 26, 2026, 12:29 PM UTC
Mitigating steps have been taken to elevate the issues experienced with the Chains Service on app.wdesk.com. Our Monitoring confirm users should no longer be experiencing issues with Chain Commands failing. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- investigating May 26, 2026, 03:34 PM UTC
Our team continues to work towards a resolution for a subset of chain commands that are still failing . We will provide another update once more information becomes available.
- identified May 26, 2026, 08:52 PM UTC
We've identified the root cause and deployed a fix that has resolved most of the issues. Engineers are continuing to work on the remaining edge case. We'll provide another update as additional progress is made.
- monitoring May 27, 2026, 02:41 AM UTC
A fix has been implemented and we are monitoring the status before closing out this issue.
- resolved May 27, 2026, 08:53 AM UTC
Our monitoring and customer reports indicates that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.