Workiva experienced a major incident on May 22, 2026 affecting Data Management Suite (Wdata, Chains, Data Prep), lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 01:06 PM UTC
We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible. This issue is impacting users on app.wdesk.com
- investigating May 22, 2026, 02:05 PM UTC
Our team continues to work towards a resolution for the degradation of the Chains Service on app.wdesk.com. User may continue to experience chain command failures. We will provide another update once more information becomes available.
- monitoring May 22, 2026, 03:22 PM UTC
Mitigating steps have been taken to elevate the issues experienced with the Chains Service on app.wdesk.com. Our Monitoring confirm users should no longer be experiencing issues with Chain Commands failing. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved May 22, 2026, 06:27 PM UTC
Workiva monitoring shows that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.