Workiva incident

Issues identified when using the Workiva Platform in languages other than English

Major Resolved View vendor source →

Workiva experienced a major incident on January 30, 2024 affecting Access and Administration (Login, Home, Workspaces) and Access and Administration (Login, Home, Workspaces) and 1 more component, lasting 7h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 03:55 PM UTC
Resolved
Jan 30, 2024, 11:41 PM UTC
Duration
7h 45m
Detected by Pingoru
Jan 30, 2024, 03:55 PM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)

Update timeline

  1. investigating Jan 30, 2024, 03:55 PM UTC

    It has been reported that customers are unable to use the Workiva Platform in their chosen language, other than English. This is seen in all production environments, our teams are working on a fix and further information will be released as the investigation progresses.

  2. investigating Jan 30, 2024, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 30, 2024, 11:41 PM UTC

    Workiva identified an issue impacting non-English locales and has addressed the issue. The Platform is operating normally at this time. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.