Workiva experienced a minor incident on February 14, 2024 affecting Reporting (XBRL, Filing, Section 16) and Reporting (XBRL, Filing, Section 16), lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2024, 07:50 PM UTC
We are currently investigating reports that some users are experiencing XBRL generation failures of large documents. We will provide an update as soon as possible.
- investigating Feb 14, 2024, 08:55 PM UTC
Our team continues to work towards a resolution. We will provide another update once more information becomes available.
- monitoring Feb 14, 2024, 10:35 PM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Feb 15, 2024, 01:18 AM UTC
Between 8:05 am MST and 15:17 pm MST, users in US and EU Prod experienced higher than normal failure rates generating XBRL. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.