Workiva incident

Users cannot open Chain builder within production environments.

Notice Resolved View vendor source →

Workiva experienced a notice incident on February 28, 2024 affecting Processes (Process Builder, Integrated Automation, Tasking) and Processes (Process Builder, Integrated Automation, Tasking) and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 02:09 PM UTC
Resolved
Feb 28, 2024, 06:22 PM UTC
Duration
4h 12m
Detected by Pingoru
Feb 28, 2024, 02:09 PM UTC

Affected components

Processes (Process Builder, Integrated Automation, Tasking)Processes (Process Builder, Integrated Automation, Tasking)Processes (Process Builder, Integrated Automation, Tasking)

Update timeline

  1. investigating Feb 28, 2024, 02:09 PM UTC

    We have been made aware that users are unable to open and run chains via chain builder. We are currently investigating the root cause.

  2. investigating Feb 28, 2024, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 28, 2024, 02:33 PM UTC

    As a workaround, customers can access their chains using the following URL for their respective environment: US Prod: https://h.app.wdesk.com/s/wdata/oc/app/ EU Prod: https://h.eu.wdesk.com/s/wdata/oc/app/ APAC Prod : https://h.apac.wdesk.com/s/wdata/oc/app We are continuing to investigate the root cause.

  4. monitoring Feb 28, 2024, 02:48 PM UTC

    Users are now able to open and run chains via chain builder. We continue to monitor the situation closely.

  5. resolved Feb 28, 2024, 06:22 PM UTC

    This incident has been resolved.