Workiva incident

Users unable to access the platform

Major Resolved View vendor source →

Workiva experienced a major incident on March 11, 2024 affecting Access and Administration (Login, Home, Workspaces) and Access and Administration (Login, Home, Workspaces) and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 07:43 PM UTC
Resolved
Mar 11, 2024, 08:47 PM UTC
Duration
1h 4m
Detected by Pingoru
Mar 11, 2024, 07:43 PM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)Productivity (Documents, Spreadsheets, Charts, Presentations)Productivity (Documents, Spreadsheets, Charts, Presentations)LinkingLinkingLinkingNotifications and Comments

Update timeline

  1. investigating Mar 11, 2024, 07:43 PM UTC

    We are currently experiencing higher than usual DNS errors. We are investigating. Users may not be able to access the platform, or certain features may not be available. All Production environments are affected.

  2. investigating Mar 11, 2024, 07:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 11, 2024, 08:24 PM UTC

    We have currently identified the root cause and are working to remediate the issue. We will provide an update as soon as possible.

  4. resolved Mar 11, 2024, 08:47 PM UTC

    Between 12:41Pm and 3:30pm March 11th US Central time, some customers may not have been able to access the Workiva Platform or use certain functionalities. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.