Workiva experienced a notice incident on March 21, 2024 affecting Productivity (Documents, Spreadsheets, Charts, Presentations), lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 21, 2024, 08:18 PM UTC
We are currently investigating reports that some users are experiencing low performance/unavailability in the document platform. We are aware of the intermittent latency in documents and actively working on a fix. We will provide an update as soon as possible.
- monitoring Mar 21, 2024, 09:04 PM UTC
We continue to observe and monitor recovery in the platform. We will provide an update as soon as possible.
- resolved Mar 21, 2024, 10:34 PM UTC
Between 3:00pm CDT and 3:50pm CDT customers may have experienced latency and instability with the Workiva documents platform. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.