Workiva incident

Latency with documents/spreadsheets/presentations

Minor Resolved View vendor source →

Workiva experienced a minor incident on April 9, 2024 affecting Productivity (Documents, Spreadsheets, Charts, Presentations), lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 04:03 PM UTC
Resolved
Apr 09, 2024, 05:34 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 09, 2024, 04:03 PM UTC

Affected components

Productivity (Documents, Spreadsheets, Charts, Presentations)

Update timeline

  1. investigating Apr 09, 2024, 04:03 PM UTC

    We are currently observing latency with documents, spreadsheets, and presentations and are working to remediate.. We will provide an update as soon as possible.

  2. monitoring Apr 09, 2024, 04:51 PM UTC

    Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

  3. resolved Apr 09, 2024, 05:34 PM UTC

    Between 9:00 am and 11:00 am CDT, customers may have observed latency editing documents, spreadsheets and presentations. This issue has been resolved and all systems are operating normally. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.