Workiva incident

Intermittent issues with customers performing actions in Workiva Production - US

Workiva experienced a major incident on July 29, 2024 affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations), lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started: Jul 29, 2024, 12:53 PM UTC
Resolved: Jul 29, 2024, 05:35 PM UTC
Duration: 4h 41m
Detected by Pingoru: Jul 29, 2024, 12:53 PM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)

Update timeline

investigating Jul 29, 2024, 12:53 PM UTC

We're seeing intermittent issues with customers performing actions in the platform. Customers who hit the issue will hit an error saying "Sorry, something went wrong and we couldn't save your most recent changes. Refresh to continue editing."
monitoring Jul 29, 2024, 02:09 PM UTC

Recovery is currently being observed, we continue to monitor the situation.
resolved Jul 29, 2024, 05:35 PM UTC

Between approximately 4:05 AM CT to 7:58 AM CST, we experienced an issue with an internal platform service that caused intermittent problems for some users. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.