Workiva incident
EU Production: Users are unable to load comments within the Workiva Platform
Workiva experienced a major incident on September 23, 2024 affecting Notifications and Comments, lasting 8h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 10:32 AM UTC
Comments are currently not available in the EU environment, our teams are working to address the issue.
- investigating Sep 23, 2024, 10:33 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 23, 2024, 10:55 AM UTC
Our Teams have taken steps to restore comments in the EU production environment and are monitoring to ensure the root cause has been addressed.
- monitoring Sep 23, 2024, 01:22 PM UTC
Comments continue to operate normally on EU Production while our teams continue to monitor for any degradation.
- resolved Sep 23, 2024, 07:12 PM UTC
Between 7:22am CEST to 10:20am CEST, we experienced a degradation of performance of the comments service in the EU Production environment, this lead to a loss in the ability to create and interact with comments including viewing existing comments.. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.