Workiva incident

Documents Not Loading in Production EU Environment

Major Resolved View vendor source →

Workiva experienced a major incident on January 16, 2025 affecting Productivity (Documents, Spreadsheets, Charts, Presentations), lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 02:52 PM UTC
Resolved
Jan 16, 2025, 05:12 PM UTC
Duration
2h 19m
Detected by Pingoru
Jan 16, 2025, 02:52 PM UTC

Affected components

Productivity (Documents, Spreadsheets, Charts, Presentations)

Update timeline

  1. investigating Jan 16, 2025, 02:52 PM UTC

    We're currently observing problems with customers loading documents in the EU Production environment.

  2. monitoring Jan 16, 2025, 03:30 PM UTC

    Mitigating steps have been taken. We will continue to monitor the situation closely and provide updates as soon as possible.

  3. resolved Jan 16, 2025, 05:12 PM UTC

    Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.