Workiva incident

Issues with single-sign-on

Minor Resolved View vendor source →

Workiva experienced a minor incident on January 30, 2025 affecting Access and Administration (Login, Home, Workspaces) and Access and Administration (Login, Home, Workspaces) and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 09:12 AM UTC
Resolved
Jan 30, 2025, 10:07 AM UTC
Duration
55m
Detected by Pingoru
Jan 30, 2025, 09:12 AM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)Access and Administration (Login, Home, Workspaces)

Update timeline

  1. investigating Jan 30, 2025, 09:12 AM UTC

    We are currently investigating reports that some but not all users of single sign-on are experiencing difficulty logging into the platform. We are actively working on the issue and will provide an update as soon as possible.

  2. resolved Jan 30, 2025, 10:07 AM UTC

    Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.