Workiva incident

Users unable to access the platform - apac.wdesk.com

Critical Resolved View vendor source →

Workiva experienced a critical incident on April 15, 2025 affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations) and 1 more component, lasting 16h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 08:35 AM UTC
Resolved
Apr 16, 2025, 01:05 AM UTC
Duration
16h 30m
Detected by Pingoru
Apr 15, 2025, 08:35 AM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)LinkingNotifications and CommentsImport and ExportReporting (XBRL, Filing, Section 16)Processes (Process Builder, Integrated Automation, Tasking)Controls and AuditData Management Suite (Wdata, Chains, Data Prep)Sustainability Reporting (Program & Explorer)

Update timeline

  1. investigating Apr 15, 2025, 08:35 AM UTC

    We are currently investigating reports that users are unable to access apac.wdesk.com. We will provide an update as soon as possible.

  2. monitoring Apr 15, 2025, 09:38 AM UTC

    Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

  3. resolved Apr 16, 2025, 01:05 AM UTC

    Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.