Workiva incident

Users unable to access the platform - app.wdesk.com

Critical Resolved View vendor source →

Workiva experienced a critical incident on April 17, 2025 affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations) and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 01:30 PM UTC
Resolved
Apr 17, 2025, 04:25 PM UTC
Duration
2h 55m
Detected by Pingoru
Apr 17, 2025, 01:30 PM UTC

Affected components

Access and Administration (Login, Home, Workspaces)Productivity (Documents, Spreadsheets, Charts, Presentations)LinkingNotifications and CommentsImport and ExportReporting (XBRL, Filing, Section 16)Processes (Process Builder, Integrated Automation, Tasking)Controls and AuditData Management Suite (Wdata, Chains, Data Prep)Sustainability Reporting (Program & Explorer)

Update timeline

  1. investigating Apr 17, 2025, 01:30 PM UTC

    We are currently investigating reports that users are unable to access the Workiva Platform US Prod (app.wdesk.com) environment. We will provide an update as soon as possible.

  2. monitoring Apr 17, 2025, 01:58 PM UTC

    Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

  3. resolved Apr 17, 2025, 04:25 PM UTC

    On Thursday 4/17/25, Workiva experienced a disruption which caused users to not be able to access US-Prod. Reports show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.