Monitoring

Update timeline

1. investigating Jan 06, 2026, 03:15 PM UTC

   We are investigating the issue

2. investigating Jan 06, 2026, 09:22 PM UTC

   We are continuing to investigate a system outage impacting availability. Services have not yet been restored, and our teams are actively working toward resolution. Updates will be shared every two hours, even if there is no change.

3. investigating Jan 06, 2026, 10:42 PM UTC

   We are continuing to investigate this issue.

4. identified Jan 07, 2026, 12:10 AM UTC

   We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 6, 2026 at 10 pm ET.

5. identified Jan 07, 2026, 03:04 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Jan 07, 2026, 03:05 AM UTC

   We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 6, 2026 at 12 pm ET.

7. identified Jan 07, 2026, 12:37 PM UTC

   We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 7, 2026 at 10 am ET.

8. identified Jan 07, 2026, 03:58 PM UTC

   We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 7, 2026 at 11 am ET.

9. identified Jan 07, 2026, 06:17 PM UTC

   We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 7, 2026 at 3 pm ET.

10. identified Jan 07, 2026, 07:57 PM UTC

    We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 7, 2026 at 5 pm ET.

11. identified Jan 07, 2026, 10:16 PM UTC

    We have identified the issue impacting availability and are actively working to resolve it. Services may remain unavailable during this time. The next planned update will be shared on January 7, 2026 at 7 pm ET.

12. identified Jan 08, 2026, 12:11 AM UTC

    Services are being brought back online gradually and steady progress is being made. The next planned update will be shared on January 7, 2026 at 10:00 pm ET.

13. identified Jan 08, 2026, 04:51 AM UTC

    Services are being brought back online gradually and steady progress is being made. The next planned update will be shared on January 8, 2026 at 7:00 am ET.

14. monitoring Jan 08, 2026, 03:38 PM UTC

    Services are being brought back online gradually and steady progress is being made. The next planned update will be shared on January 8, 2026 at 12:00 pm ET.

15. monitoring Jan 08, 2026, 05:39 PM UTC

    Services are being brought back online gradually and steady progress is being made. The next planned update will be shared on January 8, 2026 at 2:00 pm ET.

16. monitoring Jan 08, 2026, 06:22 PM UTC

    Status: Monitoring or Degraded Performance Services are currently up and running. Some customers may experience slower performance or intermittent access due to increased traffic. Our teams are actively monitoring system performance and making adjustments to improve stability. We will continue to share updates as progress is made.

17. monitoring Jan 08, 2026, 06:36 PM UTC

    Services are currently up and running. Some customers may experience slower performance or intermittent access due to increased traffic. Our teams are actively monitoring system performance and making adjustments to improve stability. We will continue to share updates as progress is made.

18. monitoring Jan 08, 2026, 08:48 PM UTC

    Services are currently up and running. Some customers may experience slower performance or intermittent access due to increased traffic. Our teams are actively monitoring system performance and making adjustments to improve stability. We will continue to share updates as progress is made.

19. monitoring Jan 08, 2026, 08:51 PM UTC

    Services are currently up and running. Some customers may experience slower performance or intermittent access due to increased traffic. Our teams are actively monitoring system performance and making adjustments to improve stability. We will continue to share updates as progress is made.

20. monitoring Jan 08, 2026, 08:52 PM UTC

    Services are currently up and running. Some customers may experience slower performance or intermittent access due to increased traffic. Our teams are actively monitoring system performance and making adjustments to improve stability. We will continue to share updates as progress is made.

21. monitoring Jan 09, 2026, 03:51 PM UTC

    Services are currently up and running. We are aware that some customers may see missing or delayed punches. Punches are still being captured and processed, and data is not lost. If you are missing punches, we will work with you to help restore your data as needed. If you experience issues logging in, please try clearing your browser cache, closing any open browser sessions, and logging in again: https://app.workeasysoftware.com/ We will continue to share updates as progress is made. Thank you for your patience.

22. monitoring Jan 10, 2026, 03:14 PM UTC

    Update - Systems and services are currently up and running. We are aware that some customers may see missing or delayed punches. Our teams are actively working to address punch issues and restore any missing data. If you experience issues logging in, please try clearing your browser cache, closing any open browser sessions, and logging in again: https://app.workeasysoftware.com/ We will continue to share updates as progress is made. Thank you for your patience.

23. monitoring Jan 10, 2026, 08:14 PM UTC

    Systems and services are currently up and running. We are aware that some customers may see missing or delayed punches. Our teams continue work to address punch issues and restore any missing data. If you experience issues logging in, please try clearing your browser cache, closing any open browser sessions, and logging in again: https://app.workeasysoftware.com/ We will continue to share updates as progress is made. Thank you for your patience.

24. monitoring Jan 11, 2026, 03:43 PM UTC

    Systems and services are currently up and running. We are aware that some customers see missing or delayed punches. Our teams continue work to address punch issues and restore any missing data. If you experience issues logging in, please try clearing your browser cache, closing any open browser sessions, and logging in again: https://app.workeasysoftware.com/ We will continue to share updates as progress is made. Thank you for your patience.

25. monitoring Jan 11, 2026, 11:36 PM UTC

    Systems and services are currently up and running. We are aware that some customers may see missing or delayed punches. Our teams are actively continuing work to restore missing data and address punch issues. If you experience issues logging in, please try clearing your browser cache, closing any open browser sessions, and logging in again: https://app.workeasysoftware.com/ We will continue to share updates as progress is made. Thank you for your patience.

26. resolved Jan 12, 2026, 04:52 PM UTC

    Systems and services are operational. The issue has been addressed, and recovery efforts are complete. If you are not seeing new punches, the time clock or device may not be connected. Please restart the device to help reestablish the connection. If you continue to experience issues or notice missing data, please contact Support through your normal support channels so we can assist. This incident is now closed. We appreciate your patience while we worked to resolve this issue.