Workato experienced a minor incident on January 29, 2026 affecting Connectors, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 29, 2026, 02:17 PM UTC
We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
- monitoring Jan 29, 2026, 04:34 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jan 29, 2026, 04:59 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.