Resolved after 4 hours 23 minutes, affecting E-signatures, on February 13, 2026.
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/xnjqnwnqycmm
Affected components
Update timeline
- investigating Feb 13, 2026, 09:08 AM UTC
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/xnjqnwnqycmm
- resolved Feb 13, 2026, 01:32 PM UTC
This incident has been resolved.
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