Wistia incident

Media encoding delays

Minor

Resolved after 19 hours 12 minutes, affecting Group Record and Record and 1 more, on August 3, 2026.

resolved Aug 04, 2026, 02:06 PM UTC

This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.

Started: Aug 03, 2026, 06:54 PM UTC
Resolved: Aug 04, 2026, 02:06 PM UTC
Duration: 19h 12m
Detected by Pingoru: Aug 03, 2026, 06:54 PM UTC

Affected components

Group RecordRecordEncodingLiveEdit

Update timeline

monitoring Aug 03, 2026, 06:54 PM UTC

We've identified and implemented a fix for an issue that is causing encoding delays. We expect delays to continue as we work through a backlog of jobs.
monitoring Aug 03, 2026, 10:16 PM UTC

After implementing a fix the encoding system has caught up, we are continuing to monitor.
resolved Aug 04, 2026, 02:06 PM UTC

This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.

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