Wistia had 29 outages in the last 2 years totaling 4h 9m of downtime — averaging 1.2 incidents per month.
There were 29 Wistia outages since June 27, 2025 totaling 4h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident and will post updates as soon as we know more.
We have implemented a fix and this incident has been resolved.
We are currently investigating this incident.
Mitigations have been applied to re-route traffic away from the affected region and we are observing recovery. We are continuing to monitor progress towards full recovery.
Connection errors and latency have been resolved and we observe recovery across live webinars. We are continuing to monitor.
We are investigating issues with reaching some of our documentation pages
Docs have been brought back online, we are monitoring for any further issues
This incident has been resolved.
Type: Incident Duration: 10 days, 2 hours and 40 minutes Affected Components: Stats May 16, 17:30:00 GMT+0 - Investigating - For a small subset of customers, we expect a delay in their on-demand media metrics. May 25, 18:03:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 26, 20:09:52 GMT+0 - Resolved - This incident has been resolved. All delayed data has been processed.
Type: Incident Duration: 22 minutes Affected Components: App Apr 15, 17:12:12 GMT+0 - Investigating - We're investigating an issue where users may receive an error when trying to update media customizations. Apr 15, 17:34:28 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 30 minutes Affected Components: Encoding Apr 8, 14:44:03 GMT+0 - Investigating - We are currently investigating this incident - thanks for your patience. Apr 8, 14:51:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 8, 15:13:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: App Apr 6, 21:50:00 GMT+0 - Resolved - Some pages in the Wistia dashboard were temporarily unavailable. Apr 6, 22:26:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 6 days, 22 hours and 59 minutes Affected Components: Uploads Feb 3, 15:26:38 GMT+0 - Identified - Our service provider that enables YouTube Imports is currently having an outage related to changes made by YouTube. Any url import from YouTube will fail due to this outage. Their expected timeline to fix is a few days. In the meantime, to import YouTube videos we recommend exporting them directly from YouTube or Google Takeout and then uploading those exports. Feb 10, 14:25:45 GMT+0 - Resolved - YouTube Imports are working properly again.
Type: Incident Duration: 1 hour and 55 minutes Affected Components: Edit, Live, Record Jan 28, 20:07:00 GMT+0 - Identified - We are aware of an incident affecting a third-party vendor that's affecting our Live, Record, and Edit products. Creating Live events may take longer than expected. Some Record and Edit actions are delayed and may fail. We are working to resolve this issue and will try to fix failed jobs when we can. Thanks for your patience. Jan 28, 20:40:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 28, 21:34:26 GMT+0 - Monitoring - We are seeing signs of recovery across the affected products and are continuing to monitor. Thanks for your patience. Jan 28, 21:49:26 GMT+0 - Monitoring - All services have recovered, and we have processed the backlog of Edit and Record jobs. We are continuing to monitor. Jan 28, 22:02:13 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 36 minutes Affected Components: App Jan 27, 15:08:52 GMT+0 - Investigating - We're currently seeing issues when signing in to Wistia via Google. We're investigating this, but if you try to sign in again, that seems to work! We'll keep this updated as we learn more. Jan 27, 15:34:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 27, 15:45:19 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 26 minutes Affected Components: Group Record, Encoding, Uploads Jan 14, 19:01:41 GMT+0 - Investigating - We are currently investigating delays with video encoding affecting in-app uploads and media processing. Jan 14, 19:10:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 14, 19:27:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 9 minutes Affected Components: App Jan 9, 20:57:01 GMT+0 - Monitoring - Our support provider is recovering and we are continue to monitor the situation. Jan 9, 21:19:59 GMT+0 - Resolved - This incident has been resolved. Jan 9, 20:11:18 GMT+0 - Investigating - Our support system is currently experiencing downtime. We'll update this as we get more information!
Type: Incident Duration: 1 hour and 58 minutes Affected Components: Live Jan 6, 15:20:00 GMT+0 - Investigating - We’re investigating an issue related to new Live Events. Jan 6, 17:17:54 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 5 minutes Affected Components: Record Dec 10, 19:03:18 GMT+0 - Investigating - We are currently investigating this incident. Dec 10, 21:08:36 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 25 minutes Affected Components: App Dec 5, 20:57:22 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 21:22:22 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 5 hours and 58 minutes Affected Components: Uploads Nov 18, 19:12:32 GMT+0 - Resolved - This incident has been resolved. Nov 18, 13:15:00 GMT+0 - Identified - Some customers are unable to import YouTube videos due to an issue with a major cloud provider. We will post an update when more information is available. Nov 18, 14:58:06 GMT+0 - Monitoring - We are seeing signs of recovery for imported YouTube videos and will continue to monitor.
Type: Incident Duration: 1 day, 6 hours and 49 minutes Affected Components: App Nov 13, 20:19:10 GMT+0 - Resolved - This incident has been resolved. Nov 12, 13:30:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 16:17:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 13, 16:16:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 23 minutes Affected Components: Live Nov 6, 14:49:39 GMT+0 - Investigating - We are investigating an issue where external links will not appear when presented during a webinar. Nov 6, 14:52:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 6, 15:12:47 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 18 minutes Affected Components: Group Record, Encoding, Edit, Live, Uploads, Record Oct 20, 08:24:52 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 09:03:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified an upstream provider has issues impacting our services. Uploads of new videos are currently stuck, however playback of existing videos is operating normally. Webinars and Group Recordings are working to stream events, but getting stuck at the end of the event trying to process the VOD. Oct 20, 09:27:28 GMT+0 - Monitoring - We're seeing some restoration of service with our upstream provider, there's some delay with processing still but getting back to normal operation. Oct 20, 09:42:26 GMT+0 - Resolved - We have verified that all upload functionality has been restored completely. Please try again for any uploads that didn't work!
Type: Incident Duration: 3 hours and 13 minutes Affected Components: Edit Oct 17, 14:14:25 GMT+0 - Investigating - We are currently investigating this incident. Oct 17, 15:54:21 GMT+0 - Monitoring - We implemented a fix and any edits to a media can now be saved from the Editor. Oct 17, 17:27:15 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 39 minutes Affected Components: App, Group Record, Live Oct 17, 12:47:03 GMT+0 - Investigating - We are currently investigating this incident. Thanks for your patience. Oct 17, 13:35:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 17, 15:26:08 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 16 days and 11 minutes Affected Components: Stats Oct 1, 19:15:07 GMT+0 - Monitoring - > We discovered an issue today with a networking change that was made on Sunday (9/28). This change caused us to record the incorrect IP address and IP location (Country, State, etc.) for analytics data between 9/28/2025-10/1/2025\. Play counts and other metrics were unaffected. Oct 17, 15:11:04 GMT+0 - Resolved - This incident has been resolved. Oct 1, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 1, 16:17:28 GMT+0 - Identified - We are continuing to work on a fix for this incident.
Type: Incident Duration: 1 hour and 47 minutes Affected Components: App, wistia.com Sep 18, 16:11:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 15:15:08 GMT+0 - Investigating - Some customers may experience slow or failing Google authentication. Sep 18, 17:02:15 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 13 minutes Affected Components: App Sep 10, 20:09:04 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 10, 20:14:18 GMT+0 - Resolved - This incident has been resolved. Sep 10, 20:01:03 GMT+0 - Identified - We have identified the cause and are currently working on a fix for channel customize failing to load.