Wistia had 33 outages in the last 2 years totaling 303h 27m of downtime — averaging 1.4 incidents per month.
There were 33 Wistia outages since October 17, 2025 totaling 303h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident.
We've identified the source of the slowdown and have restored normal performance.
This incident has been resolved.
We are currently investigating this incident.
We continue to investigate this incident.
We’re still investigating this incident and making progress.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are currently investigating this incident.
We are seeing some delays with our search provider for entries updated in folders. We are continuing to work on a fix for this incident.
This incident has been resolved. We scaled our workers and search is now up to date.
We are currently investigating this incident, thanks for your patience!
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We have identified the issue and will be deploying a fix shortly.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are working on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are aware of issues with livestream chat functionality and are working on a fix.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We've identified and implemented a fix for an issue that is causing encoding delays. We expect delays to continue as we work through a backlog of jobs.
After implementing a fix the encoding system has caught up, we are continuing to monitor.
This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.
We're seeing a slowdown in encoding being marked as ready and webhooks for media.ready not firing.
We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future.
Webinar attendees may experience issues viewing the stream. Our third party provider has identified and is working on a fix. For attendees unable to view the stream, try using Chrome desktop to view the webinar in realtime, which is unaffected.
Our third party provider has implemented a fix and we are monitoring the results.
We are seeing issues with email notification delivery for the Wistia app and are working on a fix.
We are currently investigating this incident and will post updates as soon as we know more.
We have implemented a fix and this incident has been resolved.
We are currently investigating this incident.
Mitigations have been applied to re-route traffic away from the affected region and we are observing recovery. We are continuing to monitor progress towards full recovery.
Connection errors and latency have been resolved and we observe recovery across live webinars. We are continuing to monitor.
We are investigating issues with reaching some of our documentation pages
Docs have been brought back online, we are monitoring for any further issues
This incident has been resolved.
For a small subset of customers, we expect a delay in their on-demand media metrics.
We are continuing to work on a fix for this incident.