Wistia incident
Media Processing slowed and Media.Ready Webhooks not firing
Resolved after 19 hours 30 minutes, affecting Encoding, on July 27, 2026.
We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future.
Affected components
Update timeline
- investigating Jul 27, 2026, 07:30 PM UTC
We're seeing a slowdown in encoding being marked as ready and webhooks for media.ready not firing.
- resolved Jul 28, 2026, 03:00 PM UTC
We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing. After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future.
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