Wistia incident
Webinar attendee HLS connection issues
Resolved after 3 hours 2 minutes, affecting Live, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 14, 2026, 05:11 PM UTC
Some webinar attendees viewing the HLS stream may experience audio and video buffering and stalling. We are investigating the issue.
- identified Jul 14, 2026, 05:15 PM UTC
The issue has been identified and a fix is being implemented
- identified Jul 14, 2026, 05:25 PM UTC
Our third party provider is implementing a fix for this issue. If your webinar attendees are experiencing connection issues on HLS, they can try using Chrome desktop to view the webinar in realtime, which is unaffected by this issue. We will send another update when the fix has been deployed.
- monitoring Jul 14, 2026, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:14 PM UTC
This incident has been resolved.
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