WiscNet Outage History

Started Jun 13, 2026, 01:01 PM UTC· resolved Jun 15, 2026, 01:01 PM UTC

1. identified Jun 13, 2026, 01:01 PM UTC

   The WiscNet NOC has lost access to our device for West Salem at 7:38 AM CST on 6/13. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1825. If you have any additional questions, please contact WiscNet NOC.

2. identified Jun 13, 2026, 05:44 PM UTC

   Hello, Visibility to our device has been restored, but we observe the client port down. Please verify equipment when possible and feel free to reach out to the WiscNet NOC if any further assistance is needed.

3. resolved Jun 15, 2026, 01:01 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear at 6:46am 6/15/26.

4. postmortem Jun 15, 2026, 01:05 PM UTC

   Date & Time of Incident:` 6/13/26 7:38am ` Duration:` 1 day, 23 hours, 8 minutes ` Technician\(s\):` Fue, Dante, Payton ` Review Date: 6/15/26 Brief Summary: The WiscNet NOC lost access to the site router. Root Cause: Loss of Power

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Started Jun 13, 2026, 12:56 AM UTC· resolved Jun 15, 2026, 04:13 AM UTC

1. investigating Jun 13, 2026, 12:56 AM UTC

   Hello, We're seeing all equipment associated with McDonell Area Catholic School District in alarm indicating they're unreachable. There are some reported power outages in the area, if this outage is unexpected and you've verified power to the equipment. Please reach out to 608-442-6761. Thank you,

2. resolved Jun 15, 2026, 04:13 AM UTC

   Hello, We are seeing this circuit as back up again. We will continue to monitor it as usual.

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Started Jun 12, 2026, 04:10 PM UTC· resolved Jun 16, 2026, 03:10 PM UTC

1. identified Jun 12, 2026, 04:10 PM UTC

   The WiscNet NOC has lost access to our device for Shawano School District at 6/11/2026 10:18:57 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2481. We have observe multiple bounces since this morning, and are requesting the power source the devices are plugged into be checked for any issues.

2. identified Jun 12, 2026, 04:17 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Jun 15, 2026, 03:11 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Jun 16, 2026, 03:10 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear and have remained restored since 6/15 at 7:34pm.

5. postmortem Jun 16, 2026, 03:10 PM UTC

   Date & Time of Incident:` 6/11/26 10:19am ` Duration:` 4 days, 9 hours, 15 minutes ` Technician\(s\):` Brett, Joey, Payton ` Review Date: 6/16/26 Brief Summary: WiscNet NOC lost access to the router at Shawano School District.

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Started Jun 12, 2026, 01:18 PM UTC· resolved Jun 16, 2026, 05:29 PM UTC

1. identified Jun 12, 2026, 01:18 PM UTC

   Hello, We are observing handoff port down for circuit 401210. Please verify power and connection to equipment and feel free to reach out if further assistance is needed.

2. identified Jun 15, 2026, 05:43 PM UTC

   Hello, To clarify, WiscNet is not seeing the ports down, but we are seeing traffic alarming as it is very minimal and below thresholds.

3. resolved Jun 16, 2026, 05:29 PM UTC

   Hello, We have adjusted alarm thresholds, and are seeing traffic passing on the primary path. Please reach out to the Wiscnet NOC if you have any questions.

4. postmortem Jun 16, 2026, 05:31 PM UTC

   Date & Time of Incident:`6/16/26 4:44am ` Technician\(s\):` Dante, Barry, Payton ` Review Date: 6/16/26 Brief Summary: Traffic briefly rerouted to a backup path. Traffic has returned to the primary path.

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Started Jun 12, 2026, 11:34 AM UTC· resolved Jun 12, 2026, 02:45 PM UTC

1. investigating Jun 12, 2026, 11:34 AM UTC

   Good morning We are seeing our connection to the equipment at Outagamie Waupaca Library down. While we invesitigate, please reach out to TEACH at 1-866-558-1920 to open a ticket after confirming power and equipment. Thank you,

2. investigating Jun 12, 2026, 11:50 AM UTC

   Good Morning We are seeing devices restored at this time. We are continuing to monitor for further outages. Please let us know if you have any questions. Thank you,

3. resolved Jun 12, 2026, 02:45 PM UTC

   This incident has been resolved.

4. postmortem Jun 12, 2026, 02:46 PM UTC

   Date & Time of Incident: 6/12/26 5:37-6:37 AM CST Duration: 1 hour Technician\(s\): Tim/Jim Review Date: 6/12/26 Brief Summary: Logs show the network port went down Root Cause: Network Port Down

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Started Jun 12, 2026, 06:46 AM UTC· resolved Jun 12, 2026, 11:56 AM UTC

1. monitoring Jun 12, 2026, 06:46 AM UTC

   Hello, We have noticed an outage for this site between 12:16 and 12:43 AM this morning. At this time the site is up and we can access equipment. Our provider has reach out to us with a proactive notice and has requested power and equipment if there is any issues. At this time we will keep monitoring the site and will notify you if we see any further issues.

2. resolved Jun 12, 2026, 11:56 AM UTC

   This incident has been resolved.

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Started Jun 12, 2026, 06:02 AM UTC· resolved Jun 12, 2026, 01:22 PM UTC

1. investigating Jun 12, 2026, 06:02 AM UTC

   Hello, We are reporting the following sites down since 12:05 AM. As we monitor the situation, please reach out to GLS for further investigation for the impacted sites.

2. investigating Jun 12, 2026, 11:52 AM UTC

   We see most of the affected sites as up, Sun Prairie remains down at this time. Please reach out to us if you have any questions and to GLS if there's any issues with your service.

3. resolved Jun 12, 2026, 01:22 PM UTC

   Hello, The WiscNet NOC has observed all sites restore. Please reach out if you have any questions.

4. postmortem Jun 12, 2026, 01:23 PM UTC

   Date & Time of Incident:` 12:05am 6/12/26 ` Duration:` 6 hours, 42 minutes ` Technician\(s\):` Jordan, Payton ` Review Date: 6/12/26 Brief Summary: WiscNet NOC lost access to the onsite routers at 12:05am, and regained access to all sites by 6:47am.

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Started Jun 12, 2026, 05:58 AM UTC· resolved Jun 12, 2026, 11:54 AM UTC

1. monitoring Jun 12, 2026, 05:58 AM UTC

   Hello, We're notifying you of a brief set of bouncing that occurred between 12:02 to 12:26 AM and 12:31 and 12:40 AM this morning. Investigations show that this looks to be due to a network outage and that equipment never had any issues. Site is up at this time, we will monitor this as normal and will notify you of any additional bouncing. If you have any questions or issues please reach out to us.

2. resolved Jun 12, 2026, 11:54 AM UTC

   This incident has been resolved.

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Started Jun 12, 2026, 03:40 AM UTC· resolved Jun 12, 2026, 01:44 PM UTC

1. investigating Jun 12, 2026, 03:40 AM UTC

   Hello, We're seeing an issue with the router associated with Kenosha County Public Library System. If this is unexpected and if power is verified please reach out to 608-442-6761.

2. resolved Jun 12, 2026, 01:44 PM UTC

   Hello, The WiscNet NOC regained access to the site router at 12:45am. Please reach out if you have any questions.

3. postmortem Jun 12, 2026, 01:44 PM UTC

   Date & Time of Incident:` 9:54pm 6/11 ` Duration:` 2 hours 51 minutes ` Technician\(s\):` Dylan, Payton ` Review Date: 6/12/26 Brief Summary: WiscNet NOC lost access to the site router at 9:54pm on 6/11, and regained access at 12:45am on 6/12. Root Cause: Loss of Power

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Started Jun 11, 2026, 11:56 PM UTC· resolved Jun 13, 2026, 10:19 PM UTC

1. investigating Jun 11, 2026, 11:56 PM UTC

   Hello, We're seeing the connections for the Kenosha County as hard down. If this is expected or there's a known network event please reach out to 608-442-6761. Thank you,

2. investigating Jun 12, 2026, 04:46 PM UTC

   Hello, The WiscNet NOC continues to observe alarms for Kenosha County. We are aware there are power outages in the area, please contact us at 608-442-6761 if you are aware of power issues or have any questions.

3. resolved Jun 13, 2026, 10:19 PM UTC

   Hello, We observe restored as of 2:10 AM this morning. Feel free to reach out if you have any further questions.

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Started Jun 11, 2026, 11:39 PM UTC· resolved Jun 16, 2026, 03:28 PM UTC

1. investigating Jun 11, 2026, 11:39 PM UTC

   At 6:19 pm CST we saw an alarm at Brighton School District. Can you please check power and equipment. If you have any further issues please reach out to GLS at 866-558-1920 and open a support ticket. Thanks,

2. resolved Jun 16, 2026, 03:28 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear for Brighton School District.

3. postmortem Jun 16, 2026, 03:29 PM UTC

   Date & Time of Incident:`6/11/26 6:19pm ` Duration:` 16 hours ` Technician\(s\):` Ben, Payton ` Review Date: 6/16/26 Brief Summary: The WiscNet NOC lost access to Brighton School District’s router. Root Cause: Loss of Power

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Started Jun 11, 2026, 11:33 PM UTC· resolved Jun 15, 2026, 04:16 AM UTC

1. investigating Jun 11, 2026, 11:33 PM UTC

   Hello, We've detected an outage on your service starting around 6:08PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

2. monitoring Jun 12, 2026, 06:41 PM UTC

   The WiscNet NOC has lost access to our device for Paris J1 School District on 6/11/2026 at 6:08: PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0751. If you have any additional questions, please contact WiscNet NOC.

3. resolved Jun 15, 2026, 04:16 AM UTC

   Hello, We are seeing this site back up and has not bounced all day. We will be closing this case and monitoring the circuit as usual.

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Started Jun 11, 2026, 10:29 PM UTC· resolved Jun 15, 2026, 05:20 PM UTC

1. investigating Jun 11, 2026, 10:29 PM UTC

   Hello, We've detected an outage on your service starting around 5:03PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

2. investigating Jun 15, 2026, 01:25 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Manitowoc School District at 5:03 PM on 6/11/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3240.

3. investigating Jun 15, 2026, 05:20 PM UTC

   Hello, WiscNet is seeing this site has restored as of 11:11 AM this morning.

4. resolved Jun 15, 2026, 05:20 PM UTC

   This incident has been resolved.

5. postmortem Jun 15, 2026, 05:20 PM UTC

   Date & Time of Incident: 6/11/2026 from 5:03 PM to 11:11 AM on 6/15/2026 Duration: 3 days 18 hours 8 minutes Technician\(s\): Barry Review Date: 6/15/26 Brief Summary: From 5:03 PM on 6/11/2026 to 11:11 AM on 6/15/2026, an outage was observed at Manitowoc Head Start. Root Cause: Cause not identified. No indications of a power event on WiscNet Equipment.

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Started Jun 11, 2026, 07:40 PM UTC· resolved Jun 11, 2026, 08:09 PM UTC

1. identified Jun 11, 2026, 07:40 PM UTC

   Hello, We are observing handoff port down for circuit 400373. Please verify connection to handoff port and reach out if you need further assistance at 608 442 6761. Thank you.

2. identified Jun 11, 2026, 08:01 PM UTC

   External Hello There should be an open ticket for this, we are replacing our firewall hardware. On Thu, Jun 11, 2026 at 2:41 PM wrote: Identified - 1 component affected - Hello, We are observing handoff port down for... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ WiscNet \[2248254\] Howard-Suamico SD - 400373 - Router Handoff Port down New incident: Identified Hello, We are observing handoff port down for circuit 400373. Please verify connection to handoff port and reach out if you need further assistance at 608 442 6761. Thank you. Time posted Jun 11, 14:40 CDT Components affected Howard-Suamico School District [View full incident details](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstspg.io%2F0hmqqzmnn0wj&data=05%7C02%7Cnoc%40wiscnet.net%7Cef6718f7ccbd4573429d08dec7f1e119%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639168038861037499%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qXYAgUHKezAPFViOiNjPaMWK7EIO9oLEa2M9tK53LpI%3D&reserved=0) You received this email because you are subscribed to WiscNet's service status notifications. [Manage your subscription](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstatus.wiscnet.net%2Fsubscriptions%2Fqxbg12hmy0vg%2Fedit&data=05%7C02%7Cnoc%40wiscnet.net%7Cef6718f7ccbd4573429d08dec7f1e119%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639168038861064944%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=iuOWho3CDHvrVWMMkEr7TVeHyvIYKCVe65co7yeITms%3D&reserved=0) [Powered by Atlassian Statuspage](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Fsoftware%2Fstatuspage%3Futm_source%3Demail%26utm_medium%3Dpowered-by%26utm_campaign%3Dstatus.wiscnet.net%26utm_content%3DSP-notifications&data=05%7C02%7Cnoc%40wiscnet.net%7Cef6718f7ccbd4573429d08dec7f1e119%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639168038861078018%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FOFvx94xJaN4%2FE9NbGUNhC4N2bKEtSF6sV2c49P%2BgfY%3D&reserved=0) -- Brian Burroughs Network Services Coordinator Howard-Suamico School District 2700 Lineville Road Green Bay, WI 54313 \(920\) 662-7708 \(920\) 662-9777 \(fax\) [[email protected]](mailto:[email protected]) [www.hssdschools.org](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.hssdschools.org%2F&data=05%7C02%7Cnoc%40wiscnet.net%7Cef6718f7ccbd4573429d08dec7f1e119%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639168038861091404%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=T7SChWq2GJ5s2y%2B3UgMIr%2FFyvFRD%2BXhmOxyH3vvsWAE%3D&reserved=0)

3. resolved Jun 11, 2026, 08:09 PM UTC

   This incident has been resolved.

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Started Jun 11, 2026, 12:12 AM UTC· resolved Jun 11, 2026, 12:27 AM UTC

1. investigating Jun 11, 2026, 12:12 AM UTC

   We saw the router at Bowler SD go down at 6:37 pm cst. We have observed power outages in the Shawano area. We will continue to monitor the outage.

2. resolved Jun 11, 2026, 12:27 AM UTC

   We are seeing this circuit back up.

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Started Jun 10, 2026, 06:21 PM UTC· resolved Jun 11, 2026, 02:17 PM UTC

1. monitoring Jun 10, 2026, 06:21 PM UTC

   WiscNet would like to inform you that a significant storm system is currently moving through the state of Wisconsin. Service disruptions and outages may occur during this period. Once the storm has passed, most services are expected to resume normally. However, if you continue to experience any alarms or issues following the event, please do not hesitate to contact us. For further assistance, please reach out to the WiscNet Network Operations Center (NOC). Thank you for your patience and understanding.

2. resolved Jun 11, 2026, 02:17 PM UTC

   WiscNet is seeing all sites restored after the storm. If you continue to experience any alarms or issues following the event, please do not hesitate to contact us. For further assistance, please reach out to the WiscNet Network Operations Center (NOC).

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Started Jun 10, 2026, 02:26 PM UTC· resolved Jun 10, 2026, 06:17 PM UTC

1. investigating Jun 10, 2026, 02:26 PM UTC

   We are currently investigating this issue.

2. resolved Jun 10, 2026, 06:17 PM UTC

   At 11:04AM we see this device restored.

3. postmortem Jun 10, 2026, 06:18 PM UTC

   Date & Time of Incident:` 6/10 9:18AM - 6/10 11:04AM ` Duration:` 106` minutes Technician\(s\):` Stevens, Joey` Review Date: 6/10/26 Brief Summary: WiscNet NOC lost access to our onsite equipment at 9:18AM, and connection restored at 11:04AM. Root Cause: Loss of Power

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Started Jun 10, 2026, 01:28 PM UTC· resolved Jun 11, 2026, 01:12 PM UTC

1. investigating Jun 10, 2026, 01:28 PM UTC

   The WiscNet NOC has lost access to our device for Abbotsford School District at 6:53am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event or have any additional questions, please contact the WiscNet NOC.

2. resolved Jun 11, 2026, 01:12 PM UTC

   Hello, The WiscNet NOC has regained access to our device onsite at 3:20pm. The logs indicate a loss of power being the root cause.

3. postmortem Jun 11, 2026, 01:12 PM UTC

   Date & Time of Incident:` 6:53am 6/10/26 ` Duration:` 8 hours, 28 minutes ` Technician\(s\):` Payton ` Review Date: 6/11/26 Brief Summary: Wiscnet lost access to the onsite router, and the cause was determined to be loss of power. Root Cause: Loss of power.

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Started Jun 10, 2026, 12:32 PM UTC· resolved Jun 10, 2026, 01:19 PM UTC

1. investigating Jun 10, 2026, 12:32 PM UTC

   Hello, Starting at 6:01 am we observed a loss of connection to our onsite equipment. We have contacted our provider and they are also seeing their equipment as down. At this time we are requesting on site power and equipment verification. Please reach out with any questions. Thank you,

2. resolved Jun 10, 2026, 01:19 PM UTC

   Hello, Connection to our onsite equipment has restored, and we are observing all alarms clear. Please reach out if you have any questions.

3. postmortem Jun 10, 2026, 01:20 PM UTC

   Date & Time of Incident:` 6:01am 6/10/26 ` Duration:` 112 minutes ` Technician\(s\):` Connor, Payton ` Review Date: 6/10/26 Brief Summary: WiscNet NOC lost access to our onsite equipment at 6:01am, and connection restored at 7:53am. Root Cause: Loss of Power

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Started Jun 10, 2026, 12:20 PM UTC· resolved Jun 10, 2026, 04:06 PM UTC

1. investigating Jun 10, 2026, 12:20 PM UTC

   Hello, Starting at 6:53 am we observed a loss of connection to our onsite equipment for your circuit. At this time Teach is investigating this issue. Please reach out with any questions. Thank you,

2. investigating Jun 10, 2026, 02:11 PM UTC

   Hello, Our circuit provider is requesting commercial power confirmation. If you are not aware of any power issues and believe this is a network event, please contact the WiscNet NOC.

3. resolved Jun 10, 2026, 04:06 PM UTC

   Hello, The WiscNet NOC regained access to the site router at 11:00, and the logs show the cause being loss of power. All alarms have cleared.

4. postmortem Jun 10, 2026, 04:06 PM UTC

   Date & Time of Incident:` 6:53am 6/10/26 ` Duration:` 247 minutes ` Technician\(s\):` Connor, Payton ` Review Date: 6/10/26 Brief Summary: WiscNet lost access to the onsite router at 6:53am, and it restored at 11:00am Root Cause: Loss of Power

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Started Jun 10, 2026, 12:15 PM UTC· resolved Jun 10, 2026, 12:15 PM UTC

1. resolved Jun 10, 2026, 12:15 PM UTC

   Hello, A scheduled TEACH failover testing maintenance for a single circuit had unexpected impact from approx. 6:39am to 6:50am. TEACH is investigating the root cause, all services have been restored. Please reach out with any questions. Thank you,

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Started Jun 10, 2026, 10:21 AM UTC· resolved Jun 10, 2026, 05:53 PM UTC

1. investigating Jun 10, 2026, 10:21 AM UTC

   Hello, Per our conversation, we are observing an outage at the Barneveld School disctrict at this time. We await power and equipment verification on site before we can troubleshoot further. Thank you,

2. investigating Jun 10, 2026, 01:43 PM UTC

   Hello, To aid investigation, WiscNet would like to have someone on site check the Adtran and Arris TM804 devices that have been noted to have flashing amber lights. We would be looking for some identification numbers like a Serial Number or MAC address that should be posted on a sticker on each device.

3. resolved Jun 10, 2026, 05:53 PM UTC

   Hello, This outage has been resolved after a firewall reboot at 12:20 PM CT.

4. postmortem Jun 10, 2026, 05:55 PM UTC

   Date & Time of Incident: 12:01 AM to 12:20 PM on 6/10 Duration: 12 hours 19 minutes Technician\(s\): Barry Review Date: 6/10/26 Brief Summary: Beginning around midnight on 6/10, WiscNet observed traffic at Barneveld School District drop down to “keep alive” levels. This was later resolved after the firewall on site had been rebooted at 12:20 PM CT. Root Cause: Firewall needed reboot. Possible firmware upgrade overnight.

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Started Jun 10, 2026, 02:14 AM UTC· resolved Jun 10, 2026, 03:44 AM UTC

1. investigating Jun 10, 2026, 02:14 AM UTC

   At 8:48pm we saw the router at the Harford J1 school district go down. We are reaching out to the LMP to get a ticket created. Please reach out if you have any questions. Thanks,

2. monitoring Jun 10, 2026, 02:19 AM UTC

   Hello, Update to previous email: We've detected an outage on your service starting around 8:44PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Apologies for any confusion

3. resolved Jun 10, 2026, 03:44 AM UTC

   Hello, As of 9:44 pm CST we have seen the alarms clear on this circuit. Please let us know if you have any questions. Thanks,

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Started Jun 08, 2026, 04:00 PM UTC· resolved Jun 08, 2026, 08:22 PM UTC

1. investigating Jun 08, 2026, 04:00 PM UTC

   Today at 9:58 CT, WISCNET observed the handoff port for the Lakeshore TC - Sheboygan Campus come into alarm. Please let us know if this is unexpected, or if you need any assistance.

2. resolved Jun 08, 2026, 08:22 PM UTC

   This incident has been resolved.

3. postmortem Jun 08, 2026, 08:23 PM UTC

   Date & Time of Incident:` 6/8/26 9:58am` Duration:` -` Technician\(s\):`Jake ` Review Date: 6/8/26 Brief Summary: WiscNet NOC observed the handoff port on the site router go down at 9:58am. We were informed the equipment is being removed from the site Root Cause: Site maintenance

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Started Jun 08, 2026, 12:19 PM UTC· resolved Jun 08, 2026, 12:20 PM UTC

1. investigating Jun 08, 2026, 12:19 PM UTC

   Hello, Starting at 7:08 am we observed our onsite device go down. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket with them on your behalf. To get a ticket open you can contact them at 1.866.558.1920 and use your site ID of 1179, or you can give us consent to open a ticket on your behalf. Please reach out with any questions. Thank you,

2. resolved Jun 08, 2026, 12:20 PM UTC

   Hello, At this time we are seeing services restored. Please reach out with any questions. Thank you,

Read the full incident report →