WiscNet incident

[2248513] r-greendalevil - handoff port down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on June 12, 2026 affecting Greendale Village, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 01:18 PM UTC
Resolved
Jun 16, 2026, 05:29 PM UTC
Duration
4d 4h
Detected by Pingoru
Jun 12, 2026, 01:18 PM UTC

Affected components

Greendale Village

Update timeline

  1. identified Jun 12, 2026, 01:18 PM UTC

    Hello, We are observing handoff port down for circuit 401210. Please verify power and connection to equipment and feel free to reach out if further assistance is needed.

  2. identified Jun 15, 2026, 05:43 PM UTC

    Hello, To clarify, WiscNet is not seeing the ports down, but we are seeing traffic alarming as it is very minimal and below thresholds.

  3. resolved Jun 16, 2026, 05:29 PM UTC

    Hello, We have adjusted alarm thresholds, and are seeing traffic passing on the primary path. Please reach out to the Wiscnet NOC if you have any questions.

  4. postmortem Jun 16, 2026, 05:31 PM UTC

    Date & Time of Incident:`6/16/26 4:44am ` Technician\(s\):` Dante, Barry, Payton ` Review Date: 6/16/26 Brief Summary: Traffic briefly rerouted to a backup path. Traffic has returned to the primary path.